Lufthansa’s excellent First Class onboard facilities and a world-class service both in-flight and on-ground have been instrumental in getting the Skytrax 5 star rating. Skytrax appreciated the superbly designed first class cabin of Lufthansa with its well thought out contoured seats that also double up as a fully flat two meter long comfortable bed for long-hauls. Lufthansa’s in-flight entertainment package offerings also got lavish praises including movies in a choice of 8 different languages, a bouquet of radio & TV channels, along with a number of audio books & CDs. No flight is complete without its flight attendants and Lufthansa scores top points for the service quality of its flight attendants. The quality of the service has improved significantly over the past 12 months a fact that has been rewarded by the 5-star rating.
Lufthansa’s Frankfurt First-Class terminal is a class above and no wonder it scored highly across a number of the assessment criterion that Skytrax has. Services include exclusivity amenities, personal assistance for HONs & passengers travelling in First class, a friendly smiling greet when you walk-in to the airport, luxurious armchairs & sofas, quiet rooms and day beds and so on; no wonder the dedicated terminal of Lufthansa has been winning smiles and nods of approval from tired and weary travellers. Not to be left behind in terms of their offerings towards refreshments and personal needs of travellers, there is also a cigar lounge, spacious bathrooms decked with fine quality toiletries, an extensive range of delectable meals on offer plus cocktails and wines.
Marlene Sanau, General Manager, Lufthansa Australia mentioned that they are thrilled to have been awarded the 5 star rating. Sounding confident about their service quality he mentioned that this underlines the fact that it is world class. He also mentioned that the acknowledgement just gave them the inspiration to excel their service quality and take it further to a completely different level.
The aforementioned quality analysis was conducted by the Skytrax research institute across several parameters, checking the service quality and customer satisfaction levels in line of those parameters. But instead of restricting itself to just an assessment of the in-flight customer service quality Skytrax also looks at the ground level product offerings and service quality. This independent yearly rating system was started back in 1999 and has been a benchmark of quality assurance for more than a decade.