They say it only takes a few rotten apples to spoil the entire lot. Disneyland has decided to dump the barrel.
Park goers who are disabled or say they’re disabled have been assisting fit Disney patrons with jumping to the front of the line. How? As long as a member of your party is disabled, the entire group would be able to accompany their disabled member to the front of the line.
Disney also says, a large number of what’s being called disabled ‘tour guides’ have been charging healthy park goers upwards of hundreds of dollars to assist them with jumping to a shorter line or, entering the attraction through the back door of the ride.
Suzi Brown, a representative for Disneyland Resort says the current structure “certainly has been problematic, and we wanted to curb some of the abuse of this system.”
With the new system in place Disney patrons will be given a ticket with a ‘time of return’ much like the amusement park’s FastPass program which is available to all park-goers.
“Given the increasing volume of requests we receive for special access to our attractions, we are changing our process to create a more consistent experience for all our guests while providing accommodations for guests with disabilities,” Ms. Brown said.
A number of families with disabled children have expressed outrage. Rebecca Goddard who is the mother of two sons, 4 and 6 years of age and visits the park weekly said, her sons have autism and are unable to stand in line for long periods of time.
“My boys don’t have the cognition to understand why it’s going to be a long wait. There are so few things for my boys that bring them utter joy and happiness – to mess with it just makes me sad,” Ms. Goddard said.