Airline giant Air Canada is all but embarrassed after a YouTube video hit the web of the company’s baggage handlers slam dunking baggage from the plane into a luggage container positioned on the ground at Toronto’s Pearson International Airport.
Dwayne Stewart, a passenger, recorded the video from the window of the plane which later went viral on YouTube with over 1 million views.
Air Canada immediately released a statement expressing regret:
“In light of a recent video posted to YouTube, we would like to apologize for the totally unacceptable mishandling of our passengers’ baggage captured on video.”
Air Canada said they are addressing the issue:
“We are in the process of identifying the employees involved whose employment will be terminated pending the outcome of our investigation. Their actions clearly contravened our standard baggage handling procedures which require gate-checked bags to be hand carried to the ramp.”
Angela Mah, a representative for Air Canada said in an email, the employees responsible for the mischief have been dealt with:
“The employees involved have been suspended and advised that their employment will be terminated pending the outcome of our investigation.”
The unpleasant incident happened when travelers were asked to check their baggage due to full overhead storage bins.
A member of the Air Canada staff is seen literally throwing passengers’ baggage from atop the plane stairwell to the luggage container positioned on the ground. Another staff member was there, shifting padding to lessen the impact.
A representative for Air Canada said: “We take matters involving the protection of our customers’ personal possessions very seriously. The actions of these individuals are not representative of the vast majority of our employees who work hard every day to take care of our customers.”