American Airlines could be the largest airline in the world but it fails to offer fair treatment to all of its passengers. At least, according to a civil rights organisation that accuses it of making discrimination against their African-American customers.
The National Association for the Advancement of Coloured People (NAACP) warns coloured people about the possible discrimination and safety issues of flying on American Airlines. Based on a series of latest incidents, the organisation reckons that a part of the company harbors a racially insensitive culture.
The NAACP issued a national advisory on Tuesday to alert travellers, especially the African-Americans, about the possible discriminatory, discourteous, and insecure conditions they could face on the American flights. However, Derrick Johnson, the NAACP President, labelled it as a safety advice, not a calling to boycott the carrier.
According to Mr Johnson, they have noticed a pattern of troublesome incidents happened with African-American passengers in the last several months. In fact, one passenger even sued the carrier last year for misbehaving with him on an American flight. Rev. William Barber, the head of the North Carolina NAACP, said that the airline called a police office to remove him from the flight after he had asked a flight attendant to tell two passengers to keep quiet.
Another passenger Tamika Mallory also complained about being disrespectfully treated by a gate agent and the pilot last week. She threatened to take legal action against the carrier in a press conference taken place two days after the incident.
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Doug Parker, the CEO of American Airlines, expressed his disappointment over the NAACP’s announcement. He sent an email to the employees warning them about the company’s policy of intolerance toward discrimination. He expressed his desire to meet the group’s leaders and discuss the issue.
This was the second time the NAACP issued a travel advisory. The first was in August this year against Missouri on the claim that law enforcement officials’ discriminatory behaviour against the African-Americans.